日常使用计算机时,如果出现开机时反复蓝屏或者黑屏,无法进入系统的现象。出现此问题可能是由于第三方软件不兼容或系统损坏,请您按以下步骤逐步排查: 一、进入安全模式排查是否第三方软件不兼容 - 开机时长按或连续点按 F8 按键。
- 在弹出的选择一个选项界面点击疑难解答。
![](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAC2Oyw6CMBRE_6VrNC3QlyvZoQviggR2pC0FmkhBHkEx_rtFSe7m5J7MzBvMox7SV6_BCSDggbJb7I6Bw8rcdSLaDdfmoGxhWlHrAvp-yN1RdOxtvXs3MTXO84VkPEC8UkSFGnGJNa58giRhmhOCnS3NeimdGkfnXyqEFIckYO6lBi0m09nUbKUIMwIJppxxSj0wmtqKaR62OdflGZaPPM9shiaYrP_YfXocgc8XuPrB2dsAAAA%3D.png)
- 再依次点击。
![](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAC2O0QqCMBiF32XXFptzm-sqI8QIKkLoMjY3dZBTdBIZvXuzhP_m4_8457zBOOg-f3UabAACAVDt0y6IPZbmoU-imXGqV4W9m0ZU-g7DMOL-GF53tlq8i3C196CKKUNIQil4RJmUIWKKqxJFmFMIY29LMx2UV7Nk-0uFkJGI4vlV9Fo409rczKWIxBRSwjhHmARgMJUVbuznOa2bzleVVrejQN0u3f9jl-lZAj5f8d_UedsAAAA%3D.png)
![](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAC2Ouw7CIBSG34XZCxQo4qRbvTs0Di7mFGglCjW1xljjuwva5Cx_zvdf3uhxN03-uhk0RQQNkK6fvpc0yNJezRZclN15qPzJOqjMCScJk-EEG9181XN7aM_RRokCqUtDDGdUk0JQKQEnjOvgERDownYLHdBsPvulYiw4S-kkvFRjoLW1z20sJXyS4pQLKTFjA3S3lYf20cQ568sKjk7Bxu0ObOyW_9h-ejZHny-JaNhP2wAAAA%3D%3D.png)
![](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAC2Oyw6CMBBF_6Vr1ELpy5VsFDbGGOLWFDpAEynIIyrGf7coyWxO5syd-0ZjD136agFtkY88pJuHXZA4LMwNjqqecapWub2aWpVwxUEQSjecrltbLt5JDZXzNOM0ZEpwmvGQYZBCAGTEp0yTQoaFszMzJdqpcbT7pWI8nxDhVnkHajCNTc381KeCYUa5lD4lHupNadUwdnOdTVrnkBzq817F2eV5_8cu1eMIfb6I0nGO2wAAAA%3D%3D.png)
- 此时计算机会重启,重启后自动进入启动设置界面。按数字键 4 或功能键 F4,选择启用安全模式,计算机进入安全模式。
![](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAC2OXQuCMBSG_8uuLTbdh3aVN2GBUuC9nHTqIOeYSmT039tKODcP5-F93zdaJmnLl5HogAgKUDM-9YaRw1Y9ZAGDx7Xf1bpSA3SywmFIE3eC743uNu8Kc-88oDEhEWDRMk4JrkEmrAYRNwKAEYidfVfruXFqlh5_qRgLRnnkX7WVMKtRl8qXEhZzzJlIEoJFgCbVaZgX6-fkxU3qyJyIvWCbG_qP3aZnKfp8Ad-NjOTbAAAA.png)
- 一般的杀毒软件和监控软件都在 C:\Program Files (x86)或者D:\Program Files (x86) 里面,进入该路径找到对应的文件,删除即可。常见的360安全卫士路径:C:\Program Files (x86)\360;腾讯管家路径:C:\Program Files (x86)\Tencent\QQPCMgr。
![](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAC2Oyw6CMBRE_6VbHyn07UoSE3FjXOCGDSlQoIkULCVEjP9uUZK7ObknM_MG46Bs8uoVOIAAbEHZTWZF5LHSD3WV7YJzsytMpltZqwyGIRb-GNv3pl69m3SN90IkCResUogWGCEhCWUo54goJnDBK2_ner6UXo2j4y8VQkYwRdy_Cquk051J9FIaEE4hJUwICMUWDLo20o12mZNu8vPTxvfTHKVT4tw_dp0eR-DzBWWX4_3bAAAA.png)
![](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAC2OXQuCMBiF_8uuLSbuy64SA43o40IIupvbqw5yhs4io__eJC8fnsM554PGAfri_QC0QSEKkO5edsHIY2XucJLtjEZ1dmU7B-vhWS_qIl3jFVcKOBWChCUnUouSRFxizjBoTasYfLo00177aJ5sp2alLMacEhYJr1QP0pnOFmbeCalgmFEex5ixAA2mttKN_fzgeEt1etilGWnPV8iaf-3yNk_Q9wfw93OFzgAAAA%3D%3D.svg) 安全模式下,无法通过程序与功能中的卸载方式来卸载软件,我们可以通过删除第三方软件的文件夹来实现删除第三方软件。
二、开机时长按或连续点按 F10 按键使用华为智能还原功能将系统恢复出厂设置。 ![](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAC2OXQuCMBiF_8uuLSbuy64SA43o40IIupvbqw5yhs4io__eJC8fnsM554PGAfri_QC0QSEKkO5edsHIY2XucJLtjEZ1dmU7B-vhWS_qIl3jFVcKOBWChCUnUouSRFxizjBoTasYfLo00177aJ5sp2alLMacEhYJr1QP0pnOFmbeCalgmFEex5ixAA2mttKN_fzgeEt1etilGWnPV8iaf-3yNk_Q9wfw93OFzgAAAA%3D%3D.svg) 重装(重置)或升级系统会可能导致系统盘数据丢失,建议您提前备份全盘重要数据以避免任何损失(包含office激活账号、IE书签、个人文件等其他有需要的账号信息数据)。 |